General Sales Conditions

1. PROCESSING TIME

The processing time takes from 2 to 5 workable days.

2. DELEVERY TIME

  • Canada: x-x workable days
  • North America: x-x workable days
  • Europe: x-x workable days
  • International: 7-20 workable days

We will do our best to respect the delivery deadlines but we can not garanty them. The delay could also depend on the chosen carrier.

3. TAXES COSTUMS AND IMPORT

The possible taxes of customs and import are chargeable to the buyers.

The object becomes the buyer's possesion once the reception is made. Taxes will be applied concidering where the reception was made.

We are not responsible for deadlines(extensions) caused by the customs.

The TPS/TVH/TVQ will be charged to the residents of Canada according to the province of delivery

4. OPTIONS OF PAYMENT


It's possible to pay with :

  • Visa®
  • MasterCard®

5. RETURNS AND EXCHANGES

A. Online Purchases

A.1. Returns

Return only on articles at regular price, returned in the original state, without change, unused, into the original packing, with the original receipt of sale, within fifteen (15) days following the reception of the order.

Final sale for articles on sale, cosmetics as well as underwear.

The initial expenses of delivery, the customs duties and the expenses of brokerage if necessary, as well as the transport costs for the return are chargeable to the customer. The original transport costs as well as those for the return of the goods, the customs duties and the expenses of brokerage if necessary, will not be paid off.

We are not responsible for lost articles or articles sent to wrong adress given by the buyers.

We reserve the right to refuse your return if this one does not respect our politics.

A.2. Refunds

Refunds only on articles at regular price, returned in the original state, without change, unused, into the original packing, with the original receipt of sale, within fifteen (15) days following the reception of the order.

Final sale for articles on sale, cosmetics as well as underwear.

The initial expenses of delivery, the customs duties and the expenses of brokerage if necessary, as well as the transport costs for the return are chargeable to the customer. The original transport costs as well as those for the return of the goods, the customs duties and the expenses of brokerage if necessary, will not be paid off.

The refund will be emitted according to the initial method of payment.

The on-line purchases cannot be returned or refunded in store.

We reserve the right to refuse the refund if this one does not respect our policies.

A.3. Additional Informations

Every order, payement, delivery, return and refund will be treated seperatly. There is no exchange, the custumer has to order the substitute which he wishes to acquire.

B. Instore Purchases

B.1. Exchanges

Exchanges only on articles at regular price, returned in the original state, without change, unused, into the original packing, with the original receipt of sale, within fifteen (15) days following the reception of the order.

Final sale for sale articles, cosmetics as well as underwear.

We reserve the right to refuse your return if this one does not respect our politics.

No refunds permitted.

B.2. Refunds

No refunds at any time.

6. CONFIDENTIALITY

We will use your personnal informations only to:

  • Communicate with you about your order.
  • Process your order.

Reviewed august 8th, 2017